Business Development

Customer Support Intake

Name: Customer Support Intake
Brand: Seren

by Seren

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Secure customer support evidence collection for SerenDesktop incidents. Use when users report failures and need one-click collection of logs, diagnostics, chat history, and screenshots with consent checks, PII redaction, and storage in SerenDB.

Performance Metrics

+42.0%

Resolution Rate %

AI estimate

Customer Support Intake

When to Use

collect support logs for seren desktop
package customer incident evidence
capture screenshot and diagnostics for support

Workflow Summary

verify_consent uses transform.assert_consent
verify_support_org_db_access uses connector.storage.post
collect_environment uses connector.diagnostics.post
collect_logs uses connector.diagnostics.post
collect_chat_history uses connector.diagnostics.post
open_incident_view uses connector.playwright.post
capture_screenshot uses connector.playwright.post
redact_and_minimize uses transform.redact_sensitive
hash_payload uses transform.hash_payload
upsert_incident uses connector.storage.post
persist_evidence uses connector.storage.post
set_retention uses connector.storage.post
summary uses transform.support_summary

Performance

+42.0% Resol.Resolution Rate %est.

Cost

Free

Install on Seren Desktop

npx skills add serenorg/seren-skills

Select “Customer Support Intake” when prompted

Install on OpenClaw

openclaw install seren-customer-support-intake

See install page for setup instructions

Publisher

Seren

Added March 1, 2026